Digitalized Organizational Career Management Systems: A Dual-Lens Examination of Functional and Experiential Dimensions

Timsy Kakkar; Bharti

doi:10.57159/jcmm.5.2.25290

Authors

Timsy Kakkar Department of Business Administration, Manipal University Jaipur, Jaipur, Rajasthan, India 303007
Bharti Department of Management, CDOE, Manipal University Jaipur, Jaipur, Rajasthan, India 303007 https://orcid.org/0000-0002-6558-409X

DOI:

https://doi.org/10.57159/jcmm.5.2.25290

Keywords:

Digitalized Career Management, Organizational Career Systems, Digital Transformation, Human Resource Technology, Employee Experience, Socio-Technical Systems

Abstract

This study investigates Digitalized Organizational Career Management Systems (DOCMS) through two complementary perspectives: functional design and user experience. A systematic literature review was conducted on 87 peer-reviewed articles published between 2010 and 2024, applying PRISMA guidelines to ensure transparency and rigor. Braun and Clarke's six-phase thematic analysis framework was employed for synthesis. The study first developed a bibliometric mapping as a pre-analysis step and then identified six emergent themes: career management strategies, information technology integration, organizational career management, job satisfaction and organizational commitment, career self-management, and career motivation. The review contributes to the literature by combining both bibliometric and thematic approaches, thereby providing a structural overview of the field while enabling a deeper thematic interpretation.</p>

<p>The findings indicate that DOCMS research has matured considerably along functional sense-making dimensions (i.e., functional design) while remaining fragmented with respect to experiential aspects (i.e., experience design), thereby necessitating greater integration between the two. Significant contradictions were identified within the literature: between algorithmic objectivity and organizational politics, between system-driven guidance and individual autonomy, and between functional design criteria and relational evaluation processes. A dual-lens framework is proposed to integrate these perspectives through a socio-technical lens. The review offers both theoretical explanations of the socio-technical structure of DOCMS—in terms of organizational functionality—and practical implications for the development of DOCMS that balance organizational efficiency and employee career development. The framework provides organizations with a diagnostic tool for identifying functional-experiential gaps and understanding the underlying contradictions that may limit DOCMS effectiveness regardless of technical sophistication.

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